We have 2000+ Global Clients

1. Scope of Coverage

GO FAST Express Mail provides insurance coverage only for specific, verifiable failures on our part. International freight forwarding involves multiple third parties (carriers, customs, ground handlers) — therefore, our liability is limited as described below.

This policy applies to all cargo shipping, cross-border logistics, and freight services booked through GO FAST Express Mail. By using our services, you explicitly agree to these terms.

No agent or representative may modify this Insurance Policy without written consent from GO FAST Express Mail.

2. Eligible Claims

We will honor a claim only in the following situations:

3. Non‑Refundable Circumstances

No refund or insurance payment will be made for any of the following:

• Delays, inspections, or seizures by customs authorities
• Failure to obtain import/export licenses or permits
• Incomplete, inaccurate, or falsified documents provided by you
• Prohibited, restricted, or dangerous goods (see our Prohibited Items list)
• Changes in government regulations, tariffs, or trade policies
• Delays caused by airlines, ocean carriers, ports, or ground handlers
• Force majeure (including but not limited to: war, terrorism, riots, strikes, natural disasters, pandemics, extreme weather)
• Consignee refusal to accept delivery
• Insufficient or incorrect address provided by you

All customs duties, taxes, storage fees, and government charges are non‑refundable once paid to authorities.

4. Lost or Damaged Cargo – Claims Process

For international shipments lost or damaged in transit:

• Claims must be submitted within 7 calendar days of delivery (or expected delivery date for lost cargo).
• Required evidence:
  • Clear photos of damaged goods and packaging
  • Original commercial invoice and packing list
  • Booking reference / tracking number
  • Proof of declared value

Maximum compensation is limited to the lower of:

• The declared value on your shipping documents
• The insured amount purchased at booking (up to $5,000 unless higher coverage arranged in writing)
• $100 per shipment if no additional insurance was purchased (standard carrier liability)

We strongly recommend purchasing optional cargo insurance for high‑value shipments. Without it, your recovery is strictly limited.

5. Customer Responsibilities for Cross‑Border Shipments

You are solely responsible for:

• Ensuring all commercial invoices are accurate and complete
• Declaring the true value, quantity, and description of goods
• Complying with all export and import laws of the origin and destination countries
• Obtaining any required permits, licenses, or certificates

GO FAST Express Mail will not be held liable for confiscation, fines, penalties, or legal actions resulting from misdeclaration or prohibited items.

6. Refund & Claim Processing Timeline

Approved refunds or insurance payouts will be processed within 7–14 business days after final approval.

Payments will be made to the original payment method or via bank transfer for insurance claims. Processing times may be longer due to banking holidays or intermediary delays.

All claim decisions are final. Disputes must be submitted in writing within 30 days of our decision.